Noise – Whilst we understand you have the right to enjoy your home we ask you to be courteous to your neighbours and do not use excessive noise at inappropriate times. Please be especially considerate if you are living in a block of apartments.
Security Doors – if living in a block, please ensure all doors shut behind you, this will ensure continued security. DO NOT UNDER ANY CIRCUMSTANCES LET ANYONE ELSE KNOW THE CODE, AND DO NOT LET ANYONE INTO THE BLOCK THAT IS NOT KNOWN TO YOU.
Lost keys – all keys will be charged for if lost or copies are needed, some key might be security keys and cannot be cut at a locksmith and may take time to arrive. Keys will be a minimum charge at the following:
Flat key £15.00
Post box key £15.00
Car Park Fob £75.00
Communal Door Key £25.00
Change of lock £95.00 plus
Rent – This is due on the 1st of the month, and should be paid by STANDING ORDER. Late payment of rent will result in you being charged with administration costs, interest on any arrears, legal and administrative costs and ultimately County Court proceedings.
Moving Out – One month’s notice is required by law, of your moving out, and it must be in writing and signed by all tenants sent to the address on the front cover of this leaflet. It is recommended that you either hand deliver your notice or send by recorded delivery. Your notice is taken from the date it is received. You will be sent a written formal acknowledgement confirming the balance due to the end of your tenancy. Should the keys be returned late, one day’s rent per day will be charged. On failure to return the keys on time, the locks will be changed and you will be charged the full cost.
New Tenancies – If a new tenancy or tenancy addendum is requested, this is accepted only upon the landlord’s approval.
Administration is charged at the following:
Tenancy extension £90.00
Tenancy addendum £90.00
Transferring Tenancies – If you request all or part of your tenancy to be transferred to another individual or a party to the tenancy requests to be removed this is at your landlord’s discretion. If this permission is granted you must pay all the costs involved in preparing the documents to transfer the tenancy. All tenant’s party to the original agreement will continue to be responsible for the tenancy as per the tenancy agreement along with the terms and conditions within it until a new agreement has been signed detailing the transfer to another individual. Please contact the office, in writing to request a transfer of tenancy where the full procedure will be explained.
Administration is charged at the following:
Referencing and credit checks £150.00
Inventory fee £90.00
References – If you request a written reference from us, this is charged at £25.00.
Deposit – The deposit is registered with The Dispute Service, a leaflet is contained within your welcome pack. Your deposit is refunded upon moving out of the property and providing receipted Gas, Electricity, Water Rates,Council Tax (or its successor) and Phone Bills. If you are exempt from paying a utility for any reason, a letter from the utility company concerned must be provided. PLEASE LEAVE YOUR FLAT CLEAN AND TIDY referring to the guidelines provided within your notice to quit confirmation letter. Ensure that ALL keys are returned before 12.30 on the date of departure. Should your flat have suffered any damage, we will repair and deduct the cost from your deposit before refunding. Please note that should this office need to liaise with any of the utilities on your behalf, then you will be charged from £35.00 per call or correspondence/letter or email etc
Laundry – No washing or drying should be left in the common areas, on balconies or hung from windows. Please do not hang laundry over radiators as this damages the décor and causes condensation.
Decorations and Alterations –Usually, we have no objections to any improvements you may care to make, but please check with us first. Your request must be in writing and will be acknowledged in writing. Authorisation is required from your landlord before any alternations are made. For example, we would not like to see one of the properties left, having been painted throughout in a glaring purple.
Gardens and Grounds – Are for the use of the tenants only, and their guests. Please remember that other tenants will be using them. Keep them tidy and leave no litter.
Refuse – There are refuse containers provided. Please put all refuse in the bins. The local authorities empty these once per week. No refuse must be left outside your flat. You will be charged for any refuse which is removed on your behalf during or at the end of your tenancy.
Landings and Common Areas – Please keep these clean, clear and tidy at all times. Any bicycles, boxes, etc. will be removed and locked away. The storage and recovery of these items will be charged to yourself.